Shipping and Returns

Boutique Hours: 

Monday - Friday: 8am - 5pm

Saturday: 9am - 2pm

Sunday: closed (Orders will begin processing on Monday)

 

Please note that all of our items are unique and handmade.  They may be some variation from the picture but they will resemble it as closely as possible.  Each items is hand designed and sculpted by the artist.  It is one of the reasons our pieces are collectible and one-of-a-kind.

 

Delivery

Currently Shipping prices are built into the listed price.  Shipping prices for UPS will be added later.

Please allow 1-2 days for processing after your order is placed.  Orders placed on Sunday, when the store is closed will begin processing on Monday.  Items ship according to the method you select.  USPS and UPS are responsible for handling and shipping once the item leaves our boutique.  Standard shipping may via US Postal mail may take more than 5-7 days depending on your area.  We cannot guarantee the time and date of delivery for international shipments.  Prices are subject to change depending on the carriers.

We care about the handling of our handmade items.  We take extra steps to package jewelry pieces and other clay pieces.  If any occurs during shipping, please notify us immediately and send the product back.  We are not responsible for the shipping of the returns but we will replace your damaged item once we receive it.  

 

Returns

If you are unhappy with your item we will happily exchange the item for something of equal value provided the item is not worn or over 14 days from arrival.  Please notify us immediately at so that we may help.  Shipping of a return is paid by the customer.

We are not responsible for lost items during shipping for returns or delivery but contact us if you have a problem and we will work with the carrier.  

 

Repairs

Repairs will be done free of charge unless the part or item is lost.  The customer is to pay the shipping.  Repairs may take 1-2 weeks depending on the volume of orders.

If you have any questions or concerns during your ordering or delivery experience, please contact us through our website or email at mahieustudiosart@gmail.com.

Please note that all fairy houses and miniatures are handmade with polymer clay and sealed with a clear gloss.  These items are not meant for outdoor decorating.  We are not responsible for damage or wear caused by outside elements.

 

Send to:

Mahieu Studios

PO BOX 20247

MINNEAPOLIS MN 55420